support core

All systems have faults.

we have answers.

Need help? we’ve got you.

You're in the right place. Choose your issue below or scroll for help, claims, or contact options.

warranty claims

All Core Command systems come with a one-year protection plan.

If you’re experiencing issues that may fall under warranty, start a claim below.

“Even the best systems require recalibration. You are not alone in this mission.”

Troubleshooting & Quick Help

  • Try these quick checks:

    • Power Check: Ensure the PSU switch is flipped to ON, and the cable is fully seated.

    • RAM Reseat: Remove and reinsert RAM sticks — start with just one in the second slot.

    • GPU & Display: Make sure your GPU is seated and connected to the monitor. Try integrated graphics if available.

    • Barebones Boot: Remove all non-essentials (SSD, GPU, extra RAM) and try to POST with minimal hardware.

    • Listen & Look: Any beep codes? Flashing motherboard LEDs? These may point to specific issues.

    Still stuck? Consider our Full Systems Analysis service for a deeper scan.

  • Here’s how to get your glow back:

    • Header Check: Ensure all RGB headers are connected and not reversed.

    • Software Conflict: Only run one RGB control app (like Armoury Crate, Mystic Light, iCUE).

    • BIOS Settings: Some motherboards allow control from the BIOS — check if RGB is enabled.

    • Firmware Update: Occasionally, RGB controllers require a firmware update from the motherboard or case manufacturer.

    For advanced sync setups, we offer a RGB Sync Service as an add-on.

  • High temps or loud fans? Start here:

    • Dust & Airflow: Clean dust filters, check fan direction, and ensure airflow isn't blocked.

    • Thermal Paste: If recently built, poor application could be causing poor heat transfer.

    • Background Loads: Check Task Manager for high CPU/GPU usage when idle.

    • Monitor Temps: Use free tools like HWMonitor or CoreTemp. Safe temps for most CPUs are under 85°C under load.

    If you’re not sure what’s normal, our Full Systems Analysis can help identify thermal issues.

Need a deeper analysis?

Our Full Systems Analysis service may be right for you.

Need something else?

can’t find what you’re looking for?

Send a signal to Command HQ using the contact form above and our support officers will respond within 1–2 business days.