Legal and policy info

Effective Date: June 28, 2025

Welcome to Core Command LLC ("we," "our," or "us"). These Terms of Service govern your use of our website at www.corecommand.store and any purchase or interaction you make with us.

By accessing this website or placing an order, you agree to these terms.

1. Use of Our Website

You agree to use this site lawfully and not to engage in any activity that may harm our site, services, or other users. You may not attempt to interfere with site security or gain unauthorized access to any part of the website.

2. Orders and Payments

• All products are priced and sold in USD.

• Payments are processed securely via Squarespace Payments.

• You must provide accurate and complete billing, shipping, and contact information.

• We reserve the right to cancel or refund any order due to suspected fraud, pricing errors, or product unavailability.

3. Shipping & Fulfillment

• Orders are typically processed within 2–5 business days, unless otherwise noted for custom builds.

• Shipping times vary based on destination and courier.

• Core Command is not liable for delays caused by carriers or factors outside our control (e.g., weather, customs, etc.).

4. Build-to-Order Products

• Some systems are assembled only after payment is received. Estimated build time will be communicated at checkout.

• Once a build is started, cancellations may be subject to a 15% cancellation fee to cover part sourcing and labor.

5. Returns & Warranty

• We accept eligible returns within 30 days of delivery. Products must be in like-new condition.

• Returns may be subject to a 15% restocking fee.

• Our systems include a 2-year limited hardware warranty.

• Full details are available in our Return & Refund Policy and Warranty Policy.

6. Intellectual Property

All content on this website — including product names, lore, logos, and custom branding — is the intellectual property of Core Command LLC and may not be used or reproduced without permission.

7. Limitation of Liability

Core Command shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our maximum liability is limited to the amount paid for the product or service in question.

8. Modifications to These Terms

We may update these Terms of Service at any time. The latest version will always be available on our website. Continued use of the site after changes implies acceptance of those terms.

9. Governing Law

These terms are governed by and interpreted according to the laws of the State of Missouri, United States.

Questions?
Contact us at support@corecommand.store with any questions about these terms or your rights as a customer.

Effective Date: June 28, 2025

If your Core Command system isn’t the right fit, we offer a straightforward return process to ensure your satisfaction.

Return Eligibility

• Returns must be initiated within 30 days of delivery

• Systems must be in like-new condition, including original packaging and accessories

• A 15% restocking fee may apply for opened or used systems

Items Not Eligible for Return

• Custom-built or modified systems beyond standard configurations

• Software licenses or digital products

• Systems showing signs of tampering, damage, or misuse

Refunds

• Refunds are issued to the original payment method used during checkout

• If paid with a credit or debit card, please allow 5–10 business days for the refund to appear on your statement

• Payments made through Apple Pay or Google Pay typically return in 1–5 business days, depending on your bank

• Shipping costs are non-refundable, unless the return is due to an error on our part

  If for any reason the original payment method cannot be refunded (e.g., the card is expired or refund window has passed), we will work with you to issue the refund through an alternative method (e.g., mailed check, store credit, or secure digital payment). Written confirmation may be required for alternate refund methods.

How to Request a Return

1. Email support@corecommand.store with your order number and reason for return

2. We will provide a return authorization and shipping instructions

3. Once we receive and inspect the item, we’ll issue a refund or reach out if any concerns arise

Effective Date: June 28, 2025

At Core Command, each system is uniquely assembled to order. Because of the time, planning, and materials involved, we maintain the following cancellation terms:

Standard Orders (Non-Custom)

• Orders for non-customized items may be cancelled for a full refund within 24 hours of purchase, as long as fulfillment hasn’t begun.

• If your order has already shipped, it must be processed through our Return & Refund Policy instead.

Custom or Build-to-Order Systems

• Once a custom build has been started (parts ordered or assembly begun), cancellations are subject to a 15% cancellation fee.

• This fee covers:

  • Time spent on planning and sourcing

  • Labor already invested in assembly

  • Potential depreciation of opened parts

How to Request a Cancellation

• To cancel your order, email support@corecommand.store as soon as possible with your:

  • Order number

  • Name

  • Reason for cancellation

• We’ll confirm whether your build has started and process your refund accordingly.

Effective Date: June 28, 2025
Applies to: www.corecommand.store

Core Command LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you interact with our website, we may collect:

• Your name, email, shipping/billing address

• Order and product details

• Technical information such as IP address, browser, and device info

• Limited cookie data for performance and functionality (see below)

How We Use Your Information

We use your information to:

• Fulfill and ship orders

• Communicate with you about orders or support requests

• Improve website performance and user experience

• Send promotional messages only if you opt in

Payment Processing

Payments are securely handled by Squarespace’s built-in payment processors. Depending on your device and browser, you may also use Apple Pay or Google Pay at checkout. Core Command does not store your full payment details.

Cookies

This website uses minimal cookies for basic site functionality and performance analytics. These are not used for advertising or tracking. By continuing to use the site, you consent to this use.

Data Sharing

We do not sell or rent your personal information. We only share it with:

• Payment processors (e.g., Stripe via Squarespace)

• Shipping services to fulfill orders

• Website tools (e.g., Squarespace Analytics)

Your Rights

You may:

• Request a copy or deletion of your personal data

• Opt out of marketing emails at any time

• Contact us with privacy questions at support@corecommand.store

Effective Date:June 28, 2025

At Core Command, every system is more than a machine — it’s a starship. We stand behind each vessel we launch with a 1-Year Protection Plan to ensure your fleet remains fully operational.

What’s Covered

• Hardware defects on components included in Core Command-built PCs

• Labor for diagnostics and repairs performed by Core Command

• Replacement of failed components with equivalent or upgraded parts

• One full system recovery or OS reinstallation if required

What’s Not Covered

• Damage resulting from accidents, misuse, improper handling, or unauthorized modifications

• Software issues not directly caused by hardware failure

• Issues related to third-party parts or repairs not performed by Core Command

• Cosmetic imperfections unless they impact function

Improper Handling may include (but is not limited to):

• Failing to ship or transport the system using proper protective packaging (especially if the GPU or internals are damaged in transit)

• Dropping, striking, or otherwise physically damaging the case or internal components

• Exposing the PC to liquids, excessive dust, humidity, or extreme temperatures

• Operating the system without proper ventilation or airflow

• Using incompatible power supplies, surge protectors, or plugging into unstable power sources

Unauthorized Modifications may include:

• Opening the case and replacing or removing internal components without prior written approval from Core Command

• Installing overclocking firmware or BIOS updates that void hardware warranties

• Modifying the original cooling system (including fans, AIOs, or thermal paste changes)

• Adding hardware that causes instability or physical damage to the system

• Tampering with case wiring, custom paint, or decals in a way that compromises performance or resale value

How to Make a Warranty Claim

• Email support@corecommand.store with your order number, build name, and issue description

• Our team will respond with next steps and return instructions if applicable

• Ship the system to us using secure packaging; we recommend including the original box if available

Repair or Replacement Timeline

• We aim to process repairs or replacements within 7–10 business days of receiving the system, depending on parts availability.